FREQUENTLY ASKED QUESTIONS

How long do custom or personalized orders take?

Depending on the item, most personalized orders will take 1-2 weeks for production.

 

For custom orders, the production timeframe is usually between 2-4 weeks. When placing a custom or personalized order, your order confirmation will have product-specific timeframes included.

Why does the weight of the gold matter?

A lot of companies do not include the weight of their gold because of a lack of transparency. By including the weight of the gold, you can better understand the quality of each La Bijoutière piece.

How should I take care of my jewelry?

Mix mild, liquid dish soap with warm, (not hot) water. Check to make sure the soap is not moisturizing because the chemicals can create a film on the jewelry. Soak the jewelry in the soapy mixture for 15 to 30 minutes. Rinse the jewelry with warm water, using a cotton swab to clean any hard-to-reach areas. Dry the jewelry with a polishing cloth.

How long will it take for my order to ship?

For in-stock items, most orders will be shipped within 3-5 business days. For custom and personalized orders, production times vary, but most items will ship within 3 weeks. 

What is your return policy?

Please read our return policy.

Can I make changes to my order once it's placed?

Please read our shipping and returns policy for more information about making changes to orders once they're placed.

Can I exchange my item?

Please read our return policy for more information about exchanging items.

Merci Beaucoup!